Seattle Sperm Bank believes it is critical to work hand-in-hand with fertility clinics and professionals to provide expertise and exceptional support to your patients.
FAQFrequently Asked Questions for Clinics
How can I receive more information for my patients about your services?
- We offer a variety of patient handouts including donor catalogs, brochures and flyers in English, Chinese, and Spanish. To view a list of our available materials and request copies for your clinic, visit our Materials Order Form page. Our Clinic Support team is happy to answer any questions you have. We are also available to schedule a virtual or in-person meeting with your team to provide more education about our donor sperm services. Please call 1-206-588-1484 or email clinicsupport@seattlespermbank.com to speak with our staff.
What licenses & accreditation does your sperm bank have?
Seattle Sperm Bank is accredited and/or licensed by the following: FDA, CLIA, New York State, State of Maryland, and the State of California. To see a full list of our licenses and accreditation, please refer to our Licenses and Accreditation page.
What kind of genetic screening is done on your donors?
SSB was the first sperm bank to offer extended genetic screening on all new donors beginning in 2015, and we have continued to lead the way as screening technology has advanced.
Our website features an advanced search tool where carrier screening results can be used for filtering our available donors. If your patient is a known carrier for conditions not covered by our panel, our licensed genetic counselors on staff will help coordinate getting their chosen donor screened for that condition at a reasonable price.
For more information, click HERE to visit our Genetic Services page.
Do you have a recommendation on how many vials a patient should order?
You may have your own insight or recommendations as a healthcare provider, but in general, SSB recommends an initial order of 2-5 vials for those patients undergoing IUI cycles, and 1-3 vials for those patients undergoing IVF/ICSI treatment. Our recommendation may change due to certain factors, such as a donor’s current and future vial availability or the number of planned siblings a family is considering.
Click HERE to read more about the types of vials offered at Seattle Sperm Bank.
Vial Shipments
How do ship your specimens, and how will it arrive at our clinic?
All specimens are shipped via FedEx or UPS using either Priority 2 Business Day or Priority Next Business Day shipping services. Overnight deliveries guarantee arrival by 10:30am on the selected delivery date, if the courier is able to accommodate. 2 Business Day shipments are guaranteed by the end of the business day or 4:30pm on the selected delivery date. If you have specific shipping requests, please communicate that to us directly, as well as to your patients, so we can ensure we are best serving your lab team.
Specimens will arrive in a dry liquid nitrogen cryotank. Our standard tanks are guaranteed to hold a charge for a minimum of seven days. We also offer two week tanks for a $50 upgrade charge. These larger tanks are ideal for shipments going to facilities without long term storage or residential addresses. These tanks are mandatory for certain destinations like Hawaii and Alaska to safeguard specimens during potentially prolonged transit times.
What documents can we except to receive with a patient’s shipment?
Every shipment will contain a Packing List and a Donor Summary of Records, along with recommended thawing instructions. These documents include detailed information about the specimen quality, the donor’s health records, a summary of genetic testing results and the most recent screening for communicable diseases.
Do I need to complete any paperwork for the patient before their specimen is shippe
For routine shipments sent directly from our facility to a clinic in the US, providers are not required to fill out any paperwork on behalf of the patient. However, a clinic release form is required for all New York State clinics / lab deliveries. For more information, visit our Forms page.
Can I be notified when my patient is shipping a tank to our lab?
Yes, you can! Please email our Shipping department at shipping@seattlespermbank.com, to receive automatic emails with tracking information when a tank is headed to your lab.
Can we restrict deliveries after noon on Fridays?
Absolutely! Please email our Shipping department at shipping@seattlespermbank.com with any specific delivery requests.
What do I do if our lab receives a vial that falls below your quality guarantee?
We are proud to say that we receive complaint forms on less than 0.1% of all vials distributed. However, if your clinic receives a vial that is below our minimum quality standard, please have your laboratory staff complete a Specimen Quality Form on behalf of your patient.
Our Lab Supervisor will review the documentation and any qualifying units will be replaced for your patient free of charge.
Please note that any additional shipping or handling of the specimens that was not authorized by Seattle Sperm Bank will void SSB’s quality guarantee.
To read more about our vial guarantees, be sure to visit our quality matters page.
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